WildChina is a premier luxury travel company specializing in tailor-made, immersive travel experiences across China. With a focus on personalized itineraries, WildChina offers exclusive tours that showcase the country’s rich culture, history, and natural beauty. Whether exploring ancient temples, vibrant cities, or remote landscapes, WildChina crafts unique journeys that cater to the discerning traveler seeking an authentic and unforgettable adventure.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
WildChina, a luxury travel company known for offering customized trips across China, faced challenges in managing increasing customer demands, coordinating operations across multiple teams, and ensuring that their diverse services were efficiently handled in a fast-paced environment. With rapid growth and a global clientele, WildChina needed a streamlined solution to enhance communication, ensure effective project management, and improve customer service.
The company’s existing infrastructure was disjointed, leading to inefficiencies in handling client requests, managing bookings, collaborating internally, and tracking critical travel details. WildChina needed a solution that could support their growing needs while maintaining the high-quality service that their clients expect.
What did
Arcturus Technology do
Arcturus Technology partnered with WildChina to implement a tailored Microsoft 365 solution, providing a comprehensive suite of tools to improve collaboration, communication, and productivity. By understanding WildChina’s specific requirements and business goals, we customized the solution to address their operational needs and enhance the overall customer experience.
SharePoint for Document Management – Arcturus Technology implemented SharePoint to help WildChina centralize their travel itineraries, client information, and supplier contracts. SharePoint’s advanced search and versioning capabilities ensured that critical documents were easily accessible and up-to-date, reducing administrative burden and improving team efficiency.
Microsoft Teams for Team Collaboration – Arcturus Technology migrated WildChina’s communication and collaboration systems to Microsoft Teams, facilitating real-time messaging, video conferencing, and team collaboration. Teams became the central hub for managing client communications, internal meetings, and project discussions, making it easier for teams to work together seamlessly across locations.
Power Automate for Workflow Automation – To help WildChina streamline their booking and client service processes, Arcturus Technology implemented Power Automate. This solution enabled the automation of routine tasks, such as booking confirmations, invoice generation, and internal approval workflows, freeing up staff time for higher-value tasks and improving operational efficiency.
Microsoft Planner for Project Management – Arcturus Technology implemented Microsoft Planner to enhance project management and task tracking across the team. WildChina’s travel planners and operations team could now easily track progress, assign tasks, set deadlines, and ensure that each trip was delivered on time and to the client’s satisfaction.
OneDrive for File Storage and Sharing – Arcturus Technology configured OneDrive for all WildChina employees, allowing them to securely store and share files from anywhere. Whether managing client itineraries, contracts, or marketing materials, OneDrive ensured that all files were accessible and synchronized across devices, enabling staff to work more efficiently and securely.
Microsoft Forms for Client Feedback – Arcturus Technology helped WildChina implement Microsoft Forms to collect valuable client feedback after each trip. This provided the company with insights into customer satisfaction, helping to continuously improve their services and tailor future travel experiences.
The Results
- Centralized document management with SharePoint, allowing easy access to travel itineraries, client files, and contracts, reducing document search time by 35%
- Enhanced team collaboration with Microsoft Teams, reducing email volume and improving communication speed, leading to faster decision-making and better project management
- Automated workflows using Power Automate, resulting in a 40% reduction in manual task time for booking confirmations, invoicing, and approval processes
- Improved project management with Microsoft Planner, allowing the team to track project progress, assign tasks, and meet deadlines more effectively, leading to a 30% improvement in on-time delivery of itineraries
- Increased productivity with OneDrive, enabling secure file sharing and collaboration from anywhere, reducing dependency on physical documents and enabling remote work flexibility
