At EmpowerEd, we believe that every young person has the potential to achieve greatness. Our tuition and education support programmes are designed to unlock that potential and empower them to succeed.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, EmpowerEd sought to enhance operational efficiency and alignment across the organization. Their focus was initially on improving customer service, merchant operations, and risk and compliance functions.
EmpowerEd’s fast-paced expansion resulted in inconsistent processes and a lack of standardization across their newly acquired brands. Numerous manual, disconnected processes hindered progress, and they were eager to address these inefficiencies.
Additionally, with increasing industry regulations and compliance requirements, EmpowerEd needed to stay ahead of regulatory changes while maintaining the agility and customer focus that formed the core of their business.
What did
Arcturus Technology do
EmpowerEd and Arcturus Technology shared a commitment to combining global reach with flexibility, making this partnership a natural fit. Since November 2020, Arcturus Technology has worked closely with EmpowerEd to integrate Microsoft 365 solutions, transforming their operational processes and communication systems.
Office 365 Automation and Integration – Arcturus Technology assisted EmpowerEd in leveraging Microsoft Power Automate and PowerApps to automate workflows across key business functions. This integration resulted in over 30 streamlined processes, reducing manual effort and improving efficiency across Merchant Services, Consumer Services, and Risk Management.
Cloud Collaboration and Communication – Arcturus Technology led the migration of EmpowerEd’s document management, internal communication, and collaboration systems to Microsoft Teams and SharePoint. This move enabled seamless collaboration across departments, with real-time document sharing and integrated communication tools, resulting in more efficient project management and quicker response times.
The Results
- Seamless compliance management achieved through SharePoint and Power Automate, reducing the risk of non-compliance
- Improved collaboration with Microsoft Teams, reducing internal email volume by 40% and speeding up decision-making
- Enhanced customer service with quicker response times from automated case handling using Power Automate, boosting customer satisfaction
- Streamlined documentation management through SharePoint, with faster document retrieval and improved organization, reducing operational bottlenecks
