Customs Plus is a leading UK-based customs brokerage and freight management company, specializing in providing efficient and compliant solutions for businesses involved in international trade. With a focus on simplifying the complexities of customs processes, they ensure seamless imports and exports, offering expert advice and tailored services to meet the unique needs of their clients.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Customs Plus, a leading customs brokerage and freight management firm, faced challenges in scaling their operations as they navigated increasing industry regulations, expanding client demands, and growing team requirements. With the business evolving rapidly, Customs Plus needed an integrated solution to enhance internal collaboration, ensure document security, and streamline their operations without compromising agility.
The company required a unified platform to manage customer interactions, streamline document storage, ensure compliance with customs regulations, and enhance internal communication. Their existing processes were heavily reliant on manual systems and disconnected tools, which created inefficiencies, delays, and a lack of transparency in operations.
What did
Arcturus Technology do
Arcturus Technology partnered with Customs Plus to implement a comprehensive Microsoft 365 solution, which would address their operational challenges and enhance collaboration across the business. By assessing the company’s specific needs, Arcturus Technology customized a solution that would help streamline workflows, improve communication, and ensure compliance while enhancing document management.
SharePoint Integration – Arcturus Technology helped Customs Plus transition to SharePoint for their document management system, centralizing all business-critical documents in one secure location. SharePoint’s version control and real-time collaboration features ensured that employees could work efficiently without the risk of version errors, enhancing productivity across departments.
Access Management & Security – Arcturus Technology deployed Microsoft Azure Active Directory to secure access management across multiple business applications. With Azure AD, Customs Plus was able to implement secure single sign-on (SSO) and multi-factor authentication (MFA) across their internal systems, ensuring that only authorized personnel had access to sensitive data.
File Directory Optimization – Arcturus Technology streamlined the company’s file directory structure within SharePoint, creating a logical and secure environment for storing and retrieving documents. This optimization reduced time spent searching for files and made document management more efficient across all teams, particularly for handling client records and compliance documentation.
Teams & Communication Solutions – Arcturus Technology migrated Customs Plus’ internal communication to Microsoft Teams, enabling seamless collaboration across departments. With Teams, employees could easily communicate in real-time, share files, and collaborate on documents simultaneously. Video calls, chat, and instant messaging became the go-to tools for all internal communication, improving responsiveness and collaboration.
Email Security – Arcturus Technology integrated Microsoft Defender for Office 365 to enhance email security for Customs Plus. This solution offered advanced protection against phishing, spam, and malware threats, ensuring that the company’s communication channels remained secure and free from cyber threats.
Branding & User Experience – To ensure a cohesive user experience, Arcturus Technology customized Microsoft 365 tools with Customs Plus’ brand identity, including personalized SharePoint sites and Teams interfaces. This customization helped reinforce the company’s professional image both internally and externally while ensuring a consistent branding experience across the organization.
The Results
- Centralized document management through SharePoint, reducing document retrieval time by 40% and ensuring compliance with industry regulations
- Enhanced access security through Azure Active Directory and multi-factor authentication, protecting sensitive client data and improving security posture
- Optimized file directory structure within SharePoint, improving document accessibility and reducing administrative overhead by 30%
- Increased collaboration with Microsoft Teams, reducing reliance on email and increasing team productivity by 25%
- Improved email security with Microsoft Defender for Office 365, cutting down phishing attempts and malware threats by over 50%
