Fractional Salesforce CRM Design & Maintenance Experts for Telecom/Broadband, Data Centers & SaaS Sales Organization

Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Due to swift acquisitions and expansion, the client faced challenges around operational inconsistencies, manual workflows, and a lack of standardization across their various brands. This created inefficiencies, especially in key areas such as risk management, customer services, and merchant operations. Moreover, with regulatory demands increasing, staying ahead of compliance requirements while maintaining high levels of customer satisfaction and agility became a critical priority.
What did
Arcturus Technology do
We were selected to help address these challenges by leveraging the capabilities of Microsoft 365 to streamline processes and improve operational efficiency. Our work focused on implementing key Microsoft 365 solutions tailored to the client’s needs. This included the following:
Microsoft 365 Automation & Integration
We worked closely with the client’s internal team to integrate Microsoft 365 tools such as Power Automate and SharePoint for automating repetitive tasks, streamlining document management, and improving collaboration across departments. By automating workflows and centralizing information, we significantly improved process efficiency and reduced manual errors, allowing teams to focus on more strategic activities.Enhancing Communication with Microsoft Teams
Communication is key to maintaining agility in a growing organization. By implementing Microsoft Teams and integrating it with existing systems, we ensured smoother communication channels across departments. This also provided a centralized platform for meetings, document sharing, and collaboration, empowering employees with real-time access to the information they needed to act quickly.Risk and Compliance Management with Microsoft Compliance Center
With increasing regulatory pressure, we leveraged Microsoft Compliance Center to help the client stay ahead of compliance requirements. By automating data classification, security policies, and auditing, we ensured that the company adhered to necessary regulations while minimizing risk and ensuring data protection across all platforms.Mobile-First Solutions
We recognized the importance of mobile access for employees working remotely or across different locations. By configuring and optimizing Microsoft 365 apps for mobile devices, we ensured that employees could access critical information, collaborate with teams, and stay productive from anywhere, all while maintaining security and compliance standards.
Key Benefits
Enhanced operational consistency and efficiency
Reduced manual workload and human errors
Stronger regulatory compliance and data security
Seamless collaboration and communication across teams
Through a thoughtful implementation of Microsoft 365, we empowered our client to overcome their operational challenges, adapt to regulatory demands, and continue to innovate in their customer-focused operations.

The Results
- Increased operational efficiency through automation and integration
- Seamless communication and collaboration with Microsoft Teams
- Streamlined compliance and risk management with Microsoft Compliance Center
- Enhanced employee flexibility with mobile-optimized Microsoft 365 apps