The insurance and healthcare industries are among the most heavily regulated in the United States, with different states taking their own unique approaches. Clients seeking to do business in the Pacific Northwest often had to find multiple law firms with several different lawyers to provide regulatory counsel in multiple states.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Beeghly Ricoy Law Group aimed to enhance operational efficiencies and achieve alignment across the enterprise. The firm focused on streamlining their customer service, merchant operations, and risk and compliance functions.
Beeghly Ricoy Law Group’s fast-paced expansion had resulted in inconsistent processes and a lack of standardization across their acquired brands. Numerous manual, disconnected processes were in place, and the firm was eager to address this.
Furthermore, with increasing industry regulations and compliance requirements, Beeghly Ricoy Law Group needed a solution that would allow them to stay ahead of regulatory changes while maintaining their core values of customer focus and agility.
What did Arcturus Technology do
Beeghly Ricoy Law Group and Arcturus Technology both valued the power of combining scale and global reach with flexibility and agility, making this partnership a natural fit. Since November 2020, Arcturus Technology has supported Beeghly Ricoy Law Group in two key areas: Office 365 Automation and Integration, and Cloud Communication Solutions.
Office 365 Automation and Integration – Arcturus Technology worked closely with Beeghly Ricoy Law Group’s IT team to integrate Office 365 tools like Power Automate and PowerApps to automate business processes and workflows. This resulted in the delivery of over 30 automations across key departments such as Merchant Services, Consumer Services, and Risk Management, significantly reducing manual efforts.
Cloud Communication Solutions – Arcturus Technology led the migration of Beeghly Ricoy Law Group’s internal communication and document collaboration systems to Microsoft Teams and SharePoint. In addition, Arcturus Technology implemented a seamless integration of these platforms, enabling teams to collaborate effectively in real-time, no matter where they were located.
The Results
- Over 30 processes automated using Office 365 solutions
- 30,000+ hours saved through workflow automation
- 100% compliance with SOX regulations through automated settlement processes
- 95% success rate for case management and chatbot interactions
- Seamless integration between Microsoft Teams and SharePoint, enhancing team collaboration and communication across departments
